Question 1

Where can I buy a Finesse Silk Shower Cap?

Accepted Answer

Finesse Silk shower caps are available online via our website.

Question 2

How Do I Wash My Shower Cap?

Accepted Answer

It is recommended that you hang your cap on the hook provided after you shower. Do not place it straight into a drawer. Your cap will dry very quickly if hung. It is not recommended to use the cap over a hair mask. If you use your cap to do facials and put makeup on, you may want to give it the occasional freshen up!
 
Silk is a delicate fabric, please hand wash your shower cap in cool water using a gentle detergent for delicate items. Soak for no longer than 15mins, rinse with cool water, absorb excess water with a towel and hang the cap to dry in the shade.
DO NOT tumble dry and do not use fabric softener.

Question 3

Why should I use a Finesse Silk Shower Cap?

Accepted Answer

Well… we are glad you asked! Washing your hair everyday is extremely damaging, and so is heat styling. Wearing a shower cap helps you maintain your style for longer, which reduces damage to your hair, saves you time, saves you money on products, and helps save the environment - less throw away plastic shower caps & less electricity being used.

Question 4

What is your Return Policy?

Accepted Answer

RETURNS POLICY
 
Please choose your Finesse item carefully as we do not issue change-of-mind refunds or incorrect choices. We pride ourselves on having beautiful high quality products and we are sure you will too :-)
 
Should you wish, you are welcome to exchange your showerwear item for a different item, colour or style, at your expense. In order to issue an exchange the following requirements must be met:
 
 • Contact must be made with info@finessesilk.com within 7 days of delivery
 • Items must be in original, unworn, unwashed sellable condition
 • Packaging must be in original condition.
 
Please note, any showercap returned with make-up or signs of wear, will not be accepted for an exchange or refund. Return enquiries are to be made within 7 days of receiving your items. Any enquiries after this date will not be accepted. 
 
Please email info@finesssilk.com for a return authorisation code, to commence the exchange process.
 
Important Info
 
All purchases on sale items are final. We do not accept returns, or provide exchanges of any kind, on sale items - unless goods are deemed faulty.
 
Received an Incorrect or Faulty Item? 
 
Please send an email to info@finessesilk.com with your order details and a photo of the product laying flat, front and back.

Question 5

What is your Shipping Policy?

Accepted Answer

SHIPPING
 
Orders are automatically processed and dispatched within 2 business days of receiving your order, Monday to Friday, except Public Holidays.
 
Please ensure your delivery address is complete and correct as we will not be responsible for re-sending lost packages.
 
Please ensure your delivery address is complete and correct as our system is automatic and orders cannot be changed once submitted. We will not be responsible for incorrect entries, lost or missing packages.  
 
Delivery within Australia
 
FREE standard shipping if you spend $65 or more
 
Standard 
 • Cost $9.95
 • 3-4 business days. 
Express 
 • Cost: $14.95 
 • Next business day for metropolitan areas and 2 business days for rural areas.
Australia Post delays may occur during peak seasons, including current COVID19 circumstances. We encourage you to choose express post if you are worried about a gift arriving.  
 
INTERNATIONAL SHIPPING
 • New Zealand: $21.95
 • Rest of World: $31.95
Due to covid, there are some current delays, but we appreciate your patience.

Free Standard Shipping within Australia on orders over $65

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